Your information and your choices

Enquiry privacy and feedback

When you enquire

We save the details you submit so our advisers can respond, and send an enquiry notification to our business inbox. When you provide a valid email address, we attempt to send a receipt confirmation without including your care details. Only include information needed for your enquiry, and obtain permission or appropriate authority before sharing another person's details.

Provider contact remains your choice

We do not sell enquiry information. We seek your agreement before sharing your details with an aged care provider. Recommendations require individual review; availability and admission must be confirmed with each provider.

Saved progress on your device

The placement finder saves answers on this device only when you choose to save. A draft expires after 24 hours, can be cleared at any time and is removed after successful submission. Avoid saving on shared devices. No enquiry is sent until you submit.

Questions, corrections and complaints

To ask about your information, request a correction or deletion, or raise a concern about our service, email admin@myagedcareagent.com.au. Tell us what happened and the outcome you are seeking; avoid unnecessary medical documents by email.

Independent private support

MyAgedCareAgent is privately operated and is not affiliated with the Australian Government or My Aged Care. Before engaging a paid service, ask for its written scope, payment, cancellation and complaints terms. Free government information remains available at My Aged Care.