About us
We help families through one of life's hardest decisions.
MyAgedCareAgent is an independent Australian aged care placement and advisory service. We exist for one reason: helping families find the right residential aged care for someone they love, without the confusion, pressure and guesswork that usually comes with it.
We understand how difficult this decision can be. You don't have to navigate it alone.
Our independence — and what it means for you
We are not owned by, affiliated with, or paid by any aged care provider. We receive no commissions, referral fees or any other financial benefit from aged care homes. The only people who pay us are the families we work for.
That means when we recommend a home, there's exactly one reason: we believe it's right for your loved one. We have no partner panels, no preferred providers and no quotas.
How we work
- We start by listening — your loved one's needs, wishes, culture and circumstances come first.
- We shortlist homes from across the whole market, not a partner list.
- We explain fees and trade-offs honestly, including when waiting is the better option.
- We never guarantee a place at a particular home — vacancies change daily and no one can honestly promise one.
- We stay involved through the move and the first weeks of settling in.
Our fees, openly
Placement and assistance is a one-off $6,000 + GST. Ongoing support and advice is $100 per month + GST, if you want it. The first consultation is always free, with no obligation. Full details are on our pricing page.
Our commitment to your family
We treat your family's information with care, collect only what's needed to help you, and never share it with providers without your agreement.
We're a private advisory service — we're not part of, or affiliated with, the Australian Government's My Aged Care service. We regularly point families to free government and community services when those are the right answer.