Dementia care
Finding the right care when someone you love has dementia
Dementia changes what "the right home" means. Not every aged care home is set up for it, and the differences between homes matter. We help you understand your loved one's needs and find a place where they'll be safe, understood and treated with dignity.
Signs it may be time for more support
- • Getting lost or wandering, even in familiar places
- • Missing medication, meals or personal care
- • Increasing confusion, agitation or changes in behaviour, especially late in the day
- • Safety worries at home — the stove, doors, falls
- • A carer who is exhausted or can no longer cope safely
What good dementia care looks like
Secure memory support unit
A safe, enclosed area so residents can move freely without the risk of wandering off.
Dementia-trained staff
Staff trained in person-centred dementia care, with consistent carers who get to know your loved one.
Calm, familiar surroundings
Good lighting, clear signage, quiet spaces and secure gardens that reduce distress.
Meaningful daily activity
Music, reminiscence, sensory and life-skills activities — not just TV.
Behaviour support
A clear plan for responding to agitation without over-reliance on medication or restraint.
Family involvement
Open visiting, regular care conferences, and help sharing your loved one's life story.
Questions to ask on a tour
- How many residents and staff are in the memory support unit, day and night?
- What dementia training do care staff receive?
- How do you manage distress or changed behaviours?
- Can residents bring familiar furniture and photos?
- What happens if care needs increase over time?
- Are there extra fees for the secure unit or additional services?
Helpful first steps
- • Ask the GP for a formal diagnosis and a care plan review.
- • Register with My Aged Care and request an assessment — mention dementia so it's noted.
- • Call the National Dementia Helpline on 1800 100 500 (free, 24/7).
- • Look into Enduring Power of Attorney and Guardianship while your loved one can still take part.
Need support for yourself or your family? Find family support and dementia services.