Our service
Residential aged care assistance, from first questions to moving day
Moving a parent or partner into residential aged care involves assessments, paperwork, fees and difficult conversations — usually all at once, and often under time pressure. Our advisers handle the process with you, step by step.
What we help with
- Registering with My Aged Care and preparing for the ACAT assessment
- Working out what level and type of care is genuinely needed
- Shortlisting homes that match care needs, culture, location and budget
- Booking tours — and coming with you, so you know what to look for and ask
- Explaining RADs, DAPs and means-tested contributions in plain English
- Completing applications and Centrelink / Services Australia paperwork
- Planning the move and supporting your family through the first weeks
Who this is for
Most of the families we help are adult children trying to do right by a parent while juggling work, their own kids and distance. Some live interstate from the person who needs care. Some have been given days to find a bed after a hospital stay. Others are planning carefully, a year or more ahead.
Wherever you're starting from, the process is the same: a free first conversation, a clear plan, and steady hands on the details from there.
Common questions
- Do we have to use the home the hospital suggests? No — the choice is always yours, and we can help you weigh the options properly.
- Can you help if we live interstate? Yes. We tour homes on your behalf, join calls, and keep everyone informed.
- Do you decide for us? Never. We narrow the field and explain the trade-offs; the decision stays with your family.
- What does it cost? A one-off $6,000 + GST for placement and assistance, with the first consultation free. Ongoing support is $100 per month + GST if you want it.
What we're not
We're not a government service and we're not affiliated with My Aged Care — we're a private, independent advisory service. We never guarantee a place at a particular home, because no one honestly can: vacancies change daily and each home makes its own decisions. What we can do is make sure you're seeing the real options and moving as fast as the system allows.
Talk it through with someone independent
Your first consultation is free and there's no obligation. We never take commissions from aged care homes, so our advice is based only on what's right for your family.