For families & carers
Looking after someone you love starts with support for you, too.
Choosing aged care can bring grief, guilt, relief and uncertainty — sometimes all at once. Whatever you're feeling, you don't have to carry it alone.
Needing more care doesn't mean you've failed your loved one. Accepting help can make room for safety, connection and being family again.
It's normal to have mixed emotions. Talk to someone you trust, or ask your GP about counselling if worry, sadness or exhaustion is affecting daily life.
Listen to what matters to them and include them in decisions as much as possible. Familiar routines, photos and regular visits can help maintain connection.
Agree on practical tasks with family — visits, appointments and paperwork. Take breaks and explore respite rather than waiting until you're exhausted.
Trusted Australian services
These independent services can help with advocacy, dementia, caring responsibilities and emotional wellbeing.
Aged care rights & advocacy
Older Persons Advocacy Network
Free, confidential and independent advocacy for older people using or seeking government-funded aged care. Ask about rights, care concerns and making your loved one's voice heard.
Mon–Fri 8am–8pm · Sat 10am–4pm
Dementia advice & support
National Dementia Helpline
Information, advice and support for people living with dementia, their families and carers — including changes in behaviour, care options and the emotional impact of a diagnosis.
Free and confidential · 24 hours, 7 days
Support for you as a carer
Australian Government carer support
Support for unpaid carers, including counselling, peer support, coaching and respite. Available services and arrangements depend on your circumstances.
Mon–Fri 8am–5pm · Emergency respite 24/7
Someone to talk to now
Crisis support
Confidential crisis support when you feel overwhelmed, distressed or are struggling to cope. You don't need to face a difficult moment alone.
24 hours, 7 days · Text 0477 13 11 14
Service hours may change; check the official website. In immediate danger or a medical emergency, call 000.
Your next step
We'll listen to your family's situation, explain care options and help with finding a suitable home. For counselling, crisis support or independent advocacy, contact the specialist services above.
Explore dementia care advice